Part Time Evening Front Desk Associate
About The Position
The Front Desk Associate is responsible for making room reservations and checking guests in and out of the Hotel. This role involves issuing room keys, pamphlets, and discount cards, as well as providing information to guests about hotel services and local attractions. The associate ensures the confidentiality, security, and safety of hotel guests regarding Front Desk communications and arranges transportation for guests. Additionally, the role includes computing bills, posting charges, collecting payments, and making change. The Front Desk Associate will also run various reports, maintain the cleanliness of the front desk and lobby area, and wear a uniform up to property standards at all times. Other duties may be assigned to meet business needs.
Requirements
- Must be 18 years or older.
- Must have strong computer skills and ability to learn hotel property management system(s).
- Ability to quickly learn front desk technical procedures, such as: check-in, check-out, selling skills, computer operations, telephone operations, etc.
- Strong communication and listening skills and the ability to work and communicate effectively with the general public, employees, co-workers and with all levels of management.
- Working knowledge of MS Office required.
- Proven ability to multi-task in a high volume work setting with strong attention to detail and deadlines.
- Dependable with reliable transportation.
- Ability to stand for extended periods of time.
Nice To Haves
- Hotel property management systems a plus.
- Ability to work a flexible schedule.
Responsibilities
- Making room reservations and checking guests in and out of the Hotel.
- Issuing room keys, pamphlets, and discount cards.
- Providing information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel.
- Ensuring confidentiality, security and safety of hotel guests regarding Front Desk communications at all times.
- Arranging transportation for guests.
- Computing bills, posting charges, collects payment and makes change for guests.
- Running various reports - hand written and computer.
- Maintaining the cleanliness and neatness of the front desk and lobby area.
- Wearing a uniform up to property standards and nametag at all times on property.
- Other duties may be assigned to meet business needs.
Benefits
- Health / dental / vision / life
- 401k plan with 3% match after one year of employment
- Company-wide discounts on hotel rooms and restaurants
- Daily pay through ZayZoon
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
