Part-Time Front Desk Associate
About The Position
The Front Desk Associate at Weymouth Club is responsible for creating a welcoming, professional environment for members and guests. This role includes greeting and checking in members, answering phones and emails, handling inquiries, and providing accurate information about memberships, programs, and facility policies. Additional responsibilities include processing transactions, managing reservations, maintaining a clean and organized front desk area, and supporting overall daily operations. The ideal candidate demonstrates strong customer service skills, excellent communication, and the ability to multitask in a fast-paced environment.
Requirements
- Must be available to start training in July.
- Start regular schedule in August, Mondays and Fridays from 12:00 PM–8:00 PM and Sundays from 10:00 AM–6:00 PM
- Flexibility to pick up additional shifts as needed, including early openings (4:30 AM) and late closings (10:00 PM)
- Strong customer service skills
- Excellent communication
- Ability to multitask in a fast-paced environment
Responsibilities
- Greet all members and guests with a friendly and enthusiastic demeanor upon arrival
- Accurately process member check-ins for gym access and court reservations using club automation
- Direct membership inquiries to the appropriate staff while providing basic information on membership options, benefits, and promotions
- Provide accurate details on club policies, hours, class schedules, court availability, events, and programs
- Address questions and concerns promptly and professionally; escalate to management when necessary
- Process tennis-related transactions, including court fees, lesson payments, and pro shop purchases
- Register members for tennis, fitness, pickleball, leagues, and other programs
- Manage and book tennis and pickleball courts in accordance with club policies
- Answer incoming calls, route appropriately, take detailed messages, and provide general club information
- Add members to classes as needed
- Handle cash and credit card transactions accurately, including daily reconciliation
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
