Front Desk Evening
Gold's Gym - British Columbia•Port Coquitlam, BC
•Onsite
About The Position
Gold’s Gym is hiring a part-time Customer Service Representative for evening closing shifts, with strong potential for growth. If you’re outgoing, reliable, and passionate about fitness and customer experience, we’d love to connect. Schedule: 3–4 days per week (12–24 hours) Availability: Must be available MONDAYS / FRIDAYS / SATURDAYS - evening closing shifts Commitment: No extended travel/time off during the first 4 months
Requirements
- Previous customer service experience (required)
- Strong written and verbal communication skills
- Fluent in English (additional languages are an asset)
- Proficiency with Microsoft Office (Word, Outlook, Excel)
- Experience with cash handling and POS systems
- Strong problem-solving and critical thinking skills
- Ability to work both independently and as part of a team
- Reliable transportation or ability to commute easily
Nice To Haves
- First Aid certification (asset)
Responsibilities
- Oversee front desk operations during evening closing shifts
- Ensure the facility is properly secured and prepared for the next day
- Greet and check in members and guests using proper procedures
- Deliver exceptional customer service across phone, email, and in-person interactions
- Direct guests and appointments to appropriate staff efficiently
- Support guest check-in and onboarding processes
- Handle daily cash reconciliation accurately
- Assist the sales team with guest tours and membership support
- Support prospect and member outreach via calls, texts, and emails
- POS handling and end of night close out
Benefits
- Complimentary gym membership
- Employee discounts on Gold’s Gym products and services
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
