Front Desk Associate (Per-diem) Float between Columbia, MD,- Glen Burnie, MD - Crofton, MD

PM Pediatrics•Crofton, MD

9d•$17 - $28•Onsite

About The Position

The Front Desk Associate welcomes families and provides a first-class experience while carrying out front desk functions and administrative tasks for the medical team. The role requires organization, multitasking, professionalism, and alignment with PM Pediatric Care’s mission, vision, values, and culture. The associate helps ensure families receive efficient and accurate service throughout their visit and maintains patient information confidentially and in compliance with HIPAA. The position floats among Columbia, Glen Burnie, and Crofton, Maryland locations as needed.

Requirements

High school diploma or GED.
Ability to work independently and as part of a team in a fast-paced environment.
Intermediate skills with Microsoft Office Suite.
Ability to work flexible schedules based on office needs and, at times, travel to another site within reason.
Excellent customer service and telephone skills.
Strong verbal and written communication skills.
Professional and friendly demeanor.
Quality-focused and detail-oriented approach.
Ability to calculate simple figures, such as totaling receipts, counting cash drawers, and making change.
Strong time management, organizational, and critical-thinking skills.
Situational awareness and ability to react successfully to urgent situations.
Ability to relate to children and understand how they interact with their families.
Comfort with routinely shifting demands.
Ability to navigate multiple computer systems.

Nice To Haves

Prior experience in a healthcare environment and knowledge of medical insurance.
Prior front desk, concierge, customer service, or other hospitality experience.

Responsibilities

Greet families professionally in person and by phone.
Answer patient and family questions or seek clarification and instruction when needed.
Use empathy and active listening in difficult interpersonal situations.
Support patient care quality initiatives as directed.
Coordinate escalations and urgent issues to ensure timely and complete resolutions.
Collaborate and communicate with site leadership to manage complex patient issues.
Help patients, families, and team members navigate PM systems before, during, and after visits while embodying the company’s core values.
Monitor and manage patient flow during waiting and registration, including helping families initiate self-registration.
Stay current on workflows, responsibilities, and technology through distributed education.
Register patients and maintain accurate, complete accounts by obtaining, recording, and updating demographic, insurance, and financial information in compliance with HIPAA.
Manage incoming patient documents, mail, and correspondence using proper documentation and storage.
Maintain confidentiality and privacy of patient accounts and adhere to HIPAA guidelines.
Perform opening and closing duties, including organizing, stocking, sanitizing, and reconciling.
Perform other duties as assigned.