Front Desk Associate PM full time

Concord Hospitality Enterprises•Dayton, OH

1d•$16 - $17•Onsite

About The Position

The Front Desk Associate is responsible for providing the highest quality of service to the customer at all times. This role involves efficiently and professionally checking guests in and out, handling guest complaints and requests, managing payments, and maintaining a clean and organized front desk and lobby area. The associate will also be responsible for answering the switchboard, directing calls, managing room availability, and coordinating with other departments.

Requirements

Strong interpersonal and communication skills
Ability to multitask and remain professional in a fast-paced environment
Detail-oriented with strong organizational skills
Flexibility to work varied shifts, including evenings, weekends, and holidays

Nice To Haves

High school diploma or equivalent preferred
Prior hospitality or customer service experience is a plus

Responsibilities

Provide the highest quality of service to the customer at all times.
Promptly and effectively handle guest complaints and requests.
Check guests in and out efficiently and in a friendly professional manner.
Secure a method of payment for all guests at check in. Always follow procedures as required by Concord Hospitality.
Post guest charges, compute guest bills, collect payments, and make change following all cash handling procedures.
Understand the Marriott Bonvoy program and promotions.
Accurately direct incoming calls to the appropriate department.
Answer switchboard in accordance with proper telephone etiquette standards.
Block rooms and handle special requests.
Monitor room availability.
Handle safety deposit boxes for guests.
Maintain knowledge of emergency and security procedures.
Offer and properly handle wake-up call requests.
Ensure front desk, public space, back office and lobby area are kept clean.
Open and close shifts; make cash drops.
Ensure all credit cards, cash, and change funds are balanced throughout each shift.
Complete shift reports and log information and review with incoming staff including management.
Coordinate with maintenance regarding all guest requests or issues.
Log and manage lost and found items in the digital platform and ensure items are held in the appropriate area.