PM Front Desk

Pyramid Global Hospitality•Cranberry Township, PA

3d•$16 - $17•Onsite

About The Position

Pyramid Global Hospitality is seeking a highly motivated Front Desk Agent to join their team at the Courtyard Pittsburgh North/Cranberry Woods. The ideal candidate will use their engaging personality to create a memorable first impression for guests. This role involves checking in and registering guests, acting as a source of knowledge for hotel amenities and the local area, and resolving guest issues to "WOW" them. This is a great opportunity for someone who enjoys interacting with people from around the world and is looking to grow a career in hospitality.

Requirements

High school diploma or equivalent.
A strong desire to make an impact on other people
An outgoing and engaging personality
Computer skills
Excellent verbal and written communication skills
Ability to work in a fast-paced setting
Ability to stand for the duration of the shift
Must be available to work various shifts including weekends and holidays

Responsibilities

Help guests discover their “Wanderlust” experience
Provide exceptional customer service by being engaging and taking sincere interest
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
Promote and sell special hotel programs.
Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
Be knowledgeable of all emergency procedures and policies.
Maintain house bank.
Communicate all pertinent information to manager on duty.
Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
Assist other departments as needed.