Full Time Front Desk Associate

Children's Health StarCenters•Plano, TX

6d•Onsite

About The Position

The Front Desk Associate is responsible for educating and assisting customers with all in-house programs, as well as issuing rental skates, billing guests, and processing registrations. This position is not eligible for remote work. The role involves greeting and welcoming customers, recording sales transactions, processing registrations, and taking payments. Additionally, the associate will perform routine clerical duties such as answering phones, filing, and updating program boards, while maintaining a clean environment for guests and staff. Responsibilities also include enrolling customers in hockey leagues and programming sessions, providing information on facility offerings and rules, and ensuring guests sign online waivers. The role may also involve assisting with setup and breakdown of equipment and performing opening and closing duties.

Requirements

Customer service-oriented, preferably with previous customer service experience
Reliable Team Player
Must be able to read and understand written instruction
Ability to work nights, weekends, holidays, and special events

Nice To Haves

First aid training is preferred

Responsibilities

Greet and welcome each customer
Record sales transactions, process registrations, and take payments
Perform routine clerical duties, including answering phones, filing, and updating the program boards
Maintain a clean environment for all guests and staff
Enroll customers in hockey leagues and internal and public programming sessions
Provide information on facility, entertainment, and sports options and facility rules and regulations
Become familiar with and have a working knowledge of all in-house programs
Ensure that all guests attending any public program sign an online waiver before participating in any program
Assist with the setup and break down of on ice partition boards, nets, etc., when needed
May be required to perform opening and closing duties