Front Desk Associate - FULL TIME

The Guest House at Graceland•Memphis, TN

13h•Onsite

About The Position

This is a full-time position located at The Guest House at Graceland with variable/flexible working hours to include weekends, evenings, holidays, and overtime as required. Benefits may be offered after successful completion of a sixty (60) introductory period. This is a promotional opportunity and is an internal/external recruitment.

Requirements

Knowledge of daily hotel operations
Previous cash handling and customer service experience
Must have computer experience to input and retrieve data, as well as compile reports as requested
Must be able to communicate both in person and on the telephone with a wide variety of individuals
Organizational skills to determine workload in a timely manner
Ability to work quickly and accurately under constant pressure
Ability to maintain confidentiality
Skill to exercise tact and diplomacy during discussions with hotel guests who may become irate and upset
Ability to problem solve
Must demonstrate superior guest services/relations
Must be at least 18 years of age to work at the hotel

Nice To Haves

Experience in the hospitality and/or hotel industry and/or equivalent education in hotel hospitality/business administration

Responsibilities

Register guests following correct procedures and assign rooms keeping in mind the guests’ preference while trying to maximize the hotel’s revenues
Collect appropriate fees
Book advance reservations
Acts as switchboard operator, receiving and transferring calls
Maintain records of room assignments in order to advise housekeepers and maintenance workers
Answer questions about services, checkout times, the local community and attractions, as well as, other matters in a public relations capacity
Provide superior guest services
Represent the hotel in a professional manner
All other duties as assigned