Front Desk Associate - St. Augustine

Pet Paradise•Saint Augustine, FL

13d•Onsite

About The Position

Pet Paradise is seeking a Front Desk Associate to welcome pets and their parents at its St. Augustine resort. The role supports a positive guest experience by managing arrivals and departures, communicating with customers and resort leadership, and helping maintain the lobby and cat room. It also involves hands-on pet care, including walking pets, coordinating suite placement, setting up suites, and handling harnesses. The position requires considerable physical labor and schedule flexibility, including availability for days, nights, weekends, holidays, and peak times. The advertised starting rate is $15.00 per hour, with a $0.50 increase six months after the hire date and another $0.50 increase on the annual anniversary date. Pet Paradise describes opportunities to apply for leadership, dog training, and grooming academies, along with other career-development programs.

Requirements

One to two years of experience in a customer service role, such as customer service, call center, or receptionist work.
Able to work with attention to detail and a sense of urgency while providing exceptional customer service.
Cheerful, friendly, and positive team-oriented attitude.
Strong written and verbal communication skills and attention to detail, especially with documentation.
Enjoys problem-solving to provide guests and customers with a premier experience.
Comfortable around dogs of all sizes and physically able to lift up to 60 pounds.
Able to perform considerable physical labor, including pet handling, walking, and standing for long periods.
Flexible to meet resort scheduling needs, including days, nights, weekends, holidays, and peak times.

Responsibilities

Welcome pet parents and pets as they enter the resort.
Organize and process check-ins and check-outs.
Walk pets during drop-off and pickup, coordinate suite placement, and ensure their needs are met.
Answer incoming phone calls, respond to voicemails, and reply to emails in a timely, problem-solving manner.
Complete cashier and point-of-sale operations.
Communicate and follow through on requests from pet parents and resort leadership.
Maintain the cleanliness of the entranceway and lobby, including restrooms.
Maintain, clean, and support the cat room according to resort routines.
Liaise with the veterinary service team regarding veterinary appointment status and arrivals.
Put on and remove harnesses at check-in and check-out; be familiar with different types of harnesses.
Ensure suites are set up for each pet.

Benefits

Opportunity to apply for the Unleashed Leadership Academy and companywide Supervisor and Assistant Manager opportunities.
Opportunity to apply for the Dog Training Academy, with a scholarship to become a certified Dog Trainer (Canine Behavior Specialist).
Opportunity to apply for the Grooming Academy, with a scholarship to become a certified Professional Pet Groomer.
Complimentary Pet Day Camp.
30 days of complimentary pet boarding, excluding holidays.
On-demand pay through DailyPay.
Discounted veterinary care and grooming services, depending on location.
Dog and cat adoption assistance.
Fitness reimbursement.
Paid time off for full-time and part-time employees.
401(k) Savings Plan with Company Match.
Health, dental, and vision insurance for full-time employees.
Employee Assistance Program with an added mental health benefit, available to all employees.
Additional company-paid training and career-development programs.