Front Administration - St Augustine

Suncoast Skin Solutions•St. Augustine, FL

4d•$19 - $20

About The Position

The Front Desk Administration role serves patients by greeting and assisting them and facilitating efficient, timely entry into the office. The position supports the office’s administrative functions with the goal of providing excellent patient care and quality customer service. Regional travel may be required as needed. Responsibilities include handling patient check-in and check-out processes, scheduling appointments, verifying insurance eligibility and benefits, obtaining required referrals or authorizations, collecting payments, entering patient and billing information, scanning records, maintaining provider schedules, and reconciling daily business. The role also requires professional communication, confidentiality, accurate documentation, adherence to applicable healthcare regulations and organizational policies, and regular participation in team meetings and mandatory training.

Requirements

High school diploma.
Basic computer skills.
Type a minimum of 45 words per minute.
Knowledge of computer programs, EMR systems, customer service, verbal communication, and clinical terminology is preferred.
A minimum of one year in a clinical administrative and customer service field is preferred.
Maintain consistent attendance and punctuality and adhere to time-clock procedures.
Practice within the scope of education, training, and personal capabilities.
Demonstrate professional telephone etiquette and communicate in a way suited to each individual’s ability to understand.
Treat patients and coworkers with compassion, empathy, and mutual respect.

Nice To Haves

Knowledge of computer programs and EMR systems.
Customer service experience and knowledge.
Excellent verbal communication skills.
Knowledge of clinical terminology.
At least one year of experience in a clinical administrative and customer service field.

Responsibilities

Greet patients in a professional and friendly manner.
Answer phones within a maximum of three rings and schedule appointments.
Verify and scan insurance cards and driver’s licenses.
Provide patients with appropriate literature and forms, and check forms for accuracy and completion.
Review patient benefits and eligibility at check-in and check-out.
Enter accurate patient demographic and financial information.
Run insurance eligibility checks and determine whether referrals or authorizations are needed.
Obtain required referrals or authorizations before patients are seen.
Collect appropriate payments and patient balances.
Enter charges and payments into the billing system.
Scan encounters, clinical notes, and operative notes into the system.
Schedule follow-up appointments.
Work no-show, cancellation, and recall reports.
Ensure full utilization of providers’ schedules.
Balance end-of-day cash, check, and credit-card activity against encounter forms.
Generate daily batch reconciliations for review by the Manager or Accounting.
Provide back-up support for check-in and check-out.
Maintain a neat and tidy waiting room.
Attend team meetings and mandatory in-service training and education.
Maintain confidentiality, document accurately, and follow appropriate guidelines for releasing patient information.
Follow applicable federal and state healthcare legislation and regulations, including OSHA, HIPAA, and CLIA, and conduct work in accordance with the Employee Handbook.