Front Desk Associate
About The Position
Coastal Health Next Step is seeking a compassionate, professional, and dependable Front Desk Receptionist to join our team. We are an addiction medicine practice dedicated to helping individuals on their recovery journey through respectful, patient-centered care. The ideal candidate will be empathetic, nonjudgmental, and committed to creating a welcoming environment for every patient who walks through our doors. As the first point of contact for our patients, the Front Desk Receptionist plays a vital role in ensuring a positive experience. This position requires excellent customer service skills, strong attention to detail, and the ability to interact with patients in a supportive and compassionate manner.
Requirements
- High school diploma or equivalent required
- Minimum 1-3 years experience in the medical field preferred.
- Multi-tasking
- Flexibility
- Telephone Skills
- Customer Service
- Time Management
- Organization
- Attention to Detail
- Scheduling
- Word Processing
- Professionalism
- Quality Focus
- Team driven attitude
- ability to work in a fast-paced environment
- reliable transportation
Nice To Haves
- Previous medical office, front desk, or customer service experience preferred
- Knowledge of medical scheduling and electronic health records is a plus
- Experience working with behavioral health, mental health, or addiction treatment populations is preferred but not required
Responsibilities
- Greet patients and visitors warmly and professionally
- Answer incoming phone calls and direct inquiries appropriately
- Schedule, confirm, and manage patient appointments
- Verify insurance information and collect patient documentation
- Check patients in and out for appointments
- Maintain accurate patient records and protect confidential information
- Process payments and maintain accurate financial records
- Coordinate communication between patients and clinical staff
- Assist with general administrative and office support duties
- Help create a welcoming, respectful, and supportive environment for patients in recovery
Benefits
- Competitive pay based on experience
- Paid time off
- Health benefits (if applicable)
- Supportive team environment
- Opportunity to make a meaningful difference in patients' lives
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
