Front Desk Associate
About The Position
Discover Your Future with SJB Hotels Inc.! At SJB Hotels Inc., we’re more than just a company—we’re a family with a passion for hospitality and a flair for fun! As the proud recipient of the OHLA Award for Management Company of the Year, we’re a team where your talents can truly shine. Why do people love working with us? It’s simple: we’re dedicated to excellence, driven by a team of hotel industry pros who know how to make things happen. Our full-service management company, based in beautiful Athens, Ohio, is committed to delivering top-notch hospitality services while maximizing revenue and asset growth for our partners. But it’s not all business—we believe in enjoying the journey! If you’re looking for a place where you can grow, succeed, and have a blast doing it, SJB Hotels Inc. is the place for you! Location: Courtyard by Marriott - 84 Rooms - Minutes from the new Intel Site, Amazon, Facebook, and Google. Join Our Team as a Guest Service Agent! Are you a people person with a passion for providing outstanding service? We're looking for a friendly, detail-oriented Guest Service Agent to be the face of our hotel! If you love interacting with guests, solving problems on the spot, and ensuring everyone has a fantastic stay, then this is the perfect role for you!
Requirements
- A genuine passion for hospitality and guest satisfaction.
- Great communication skills for interacting with guests and team members alike.
- Basic math and computer skills to manage reservations and process payments.
- Ability to stay calm and positive under pressure.
- A helpful, can-do attitude with a willingness to jump in wherever needed.
- High School Diploma (or GED or High School Equivalence Certificate).
- Ability to communicate effectively with guests, team members, and supervisors.
- Must be able to clearly and courteously handle guest inquiries and requests.
- Familiarity with basic office software (e.g., Word, Excel) and hotel reservation systems is a plus but not required.
- Frequent standing, walking, and sitting.
- Must be able to lift or move up to 25 pounds.
Nice To Haves
- Previous hospitality or customer service experience is a plus but not required—we’re happy to train the right person!
- Familiarity with basic office software (e.g., Word, Excel) and hotel reservation systems is a plus but not required.
Responsibilities
- Greet guests with a smile, assist with check-in/check-out, and provide the information they need to enjoy their stay.
- Handle guest requests and resolve issues efficiently, keeping guests happy and comfortable.
- Manage bookings, cancellations, and changes with ease while maximizing room occupancy.
- Share your knowledge of local attractions, dining options, and special events, helping guests make the most of their stay.
- Ensure guest safety by following all hotel protocols, including maintaining confidentiality of personal information.
- Assist with daily reports, manage inventory, and keep common areas clean and welcoming.
Benefits
- Competitive Hourly Wage
- Comprehensive Health Insurance – we’ve got you covered with medical, dental, and vision options.
- Employee Assistance Program (EAP) – confidential referral services when you need support.
- PTO That Starts from Day One
- Six Paid Holidays
- Hotel Discounts – enjoy perks at Marriott hotels and other partner brands.
- Recognition & Rewards – including performance awards and nominations for industry accolades.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
