Front Desk Associate

Six South Street Hotel • Hanover, NH

9d • Onsite

About The Position

Six South St Hotel, a proud member of Maine Course Hospitality Group (MCHG), is seeking a Front Office Associate to join their team. This role is crucial for creating an exceptional guest experience and ensuring smooth front desk and hotel operations. The Front Office Associate will be responsible for welcoming guests, managing reservations, handling check-ins and check-outs, and delivering outstanding customer service to make a positive first impression and provide professional, efficient support throughout a guest's stay.

Requirements

• Previous front desk, hotel, or customer service experience preferred
• Strong guest service and hospitality skills
• Excellent verbal and written communication skills
• Basic computer skills; ability to learn hotel PMS and reservation systems
• Strong attention to detail, accuracy, and ability to multitask
• Positive attitude, professional appearance, and reliable attendance
• Ability to stand and walk for extended periods; lift 35–50 lbs as needed
• Must be available to work a flexible schedule including nights, weekends, and holidays

Responsibilities

• Greet and welcome guests with excellent customer service
• Manage front desk operations including check-in, check-out, and reservation management
• Process guest payments accurately; handle cash, credit cards, and daily balancing
• Answer all incoming calls professionally and follow company sales and service standards
• Assist guests with room selection, room upgrades, and brand program enrollment
• Handle room and rate changes while following hotel policies and guest needs
• Review VIP arrivals, special requests, and ensure accurate guest notes
• Coordinate with Housekeeping on room status and readiness
• Provide guests with information about hotel amenities, services, and local attractions
• Maintain clean, organized, and safe work areas at all times
• Communicate effectively with management and all hotel departments
• Represent Six South St Hotel and MCHG positively and professionally while interacting with guests and the community
• Follow all company policies, procedures, and safety standards

Benefits

• Health, Dental, and Vision Insurance
• Life Insurance
• 401(k)
• Paid Time Off (PTO)
• Company Discounts
• Supportive and respectful work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed