Front Desk Associate (AM & PM)

Vacatia•Pittsfield, MA

4d•Onsite

About The Position

Now Hiring: Front Desk Associate | Join Our Resort Team! Are you passionate about delivering exceptional guest experiences? Do you thrive in a fast-paced, service-driven environment? If so, we�d love to meet you! Berkshire Mountain Lodge is currently seeking Front Desk Associates to join our resort team. As the first point of contact for our guests, you�ll play a vital role in creating a warm and welcoming atmosphere while helping ensure smooth front desk operations. Pay: $18/hr Shifts: AM & PM

Requirements

A friendly, dependable, and customer-focused personality
Strong communication and multitasking skills
Basic math skills and comfort handling payments
Ability to stay organized in a busy environment
Tech-savvy with a willingness to learn new systems
Detail-oriented and trustworthy with guest information
Flexibility to work weekends and holidays as needed

Nice To Haves

Previous hospitality or customer service experience is a plus

Responsibilities

Greet every guest with a smile and provide outstanding customer service from check-in to check-out
Answer guest inquiries and resolve issues quickly and professionally
Manage room assignments, reservations, and billing with accuracy
Process payments and handle cash transactions confidently
Review reservations and prepare for daily arrivals
Maintain front desk procedures, including key control and registration audits
Ensure confidentiality and security protocols are followed
Collaborate with the team to keep operations running smoothly
Take initiative and support various tasks as needed