PM Front Desk
About The Position
Pyramid Global Hospitality is seeking a highly motivated Front Desk Agent to join their team at the Courtyard Pittsburgh North/Cranberry Woods. This role is crucial in creating a memorable first impression for guests, acting as a source of information about the hotel, its amenities, and the local area. The ideal candidate will enjoy engaging with people from around the world, making meaningful connections, and going the extra mile to 'WOW' guests. This is a significant opportunity for a driven individual to advance their career in hospitality with a world-class property.
Requirements
- High school diploma or equivalent.
- A strong desire to make an impact on other people
- An outgoing and engaging personality
- Computer skills
- Excellent verbal and written communication skills
- Ability to work in a fast-paced setting
- Ability to stand for the duration of the shift
- Must be available to work various shifts including weekends and holidays
Responsibilities
- Help guests discover their “Wanderlust” experience
- Provide exceptional customer service by being engaging and taking sincere interest
- Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
- Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
- Promote and sell special hotel programs.
- Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
- Be knowledgeable of all emergency procedures and policies.
- Maintain house bank.
- Communicate all pertinent information to manager on duty.
- Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
- Assist other departments as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
