Front Desk Associate (Part-Time Floater)- The Infinity

Action Property Management•San Francisco, CA

1d•Onsite

About The Position

Action Property Management, with a four-decade legacy, is the largest privately owned HOA management company in the West, serving over 300 communities with nearly 900 team members. Founded in 1984, the company is committed to integrity, professionalism, excellence, innovation, and care for people. They are seeking a part-time Front Desk Associate to join their team at The Infinity, a luxury association located in San Francisco. This role involves delivering exceptional 5-star customer service and ensuring resident satisfaction.

Requirements

Must be over 18 years of age and successfully pass a pre-employment background check and drug screening
At least 6 months of customer service experience
Polished and professional appearance and demeanor
Upbeat and positive team player attitude
Strong judgment and solutions-oriented
Proactive customer service approach

Nice To Haves

Hospitality, luxury retail or fine dining experience is preferred
Hospitality Management college students or recent graduates are highly desired

Responsibilities

Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction
Maintain the appearance of the front desk area, lobby, and main elevators
Monitor lobby activity and maintain access control
Provide concierge services
Complete Daily Activity Report
Answer and direct incoming phone calls
Receive and distribute resident parcels
Address resident and guest concerns and questions
Demonstrate strong understanding of the association's governing documents

Benefits

Comprehensive health benefits and paid time off package for qualifying employees
On-going hospitality and property management training
Opportunities for career growth and advancement
Values driven company culture promoting team work and excellence
Competitive pay
Medical insurance
Dental insurance
Vision insurance
Pet insurance
401(k) with company match
Life and disability support for qualifying team members
Generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members
Investment in the infrastructure, technology, training, and tools you need to excel in your role