Front Desk Associate- The Infinity
About The Position
Action Property Management, with a legacy spanning four decades since 1984, is the premier choice for homeowner’s association management. Founded on principles of integrity, professionalism, excellence, innovation, and care for people, it has grown to be the largest privately owned HOA management company in the West, serving over 300 communities across 9 offices with nearly 900 dedicated team members. The company is seeking a full-time Front Desk Associate to join its team at The Infinity, a luxury association located in San Francisco. This role is crucial for delivering exceptional 5-star customer service and ensuring resident satisfaction.
Requirements
- Must be over 18 years of age and successfully pass a pre-employment background check and drug screening
- At least 6 months of customer service experience
- Polished and professional appearance and demeanor
- Upbeat and positive team player attitude
- Strong judgment and solutions-oriented
- Proactive customer service approach
Nice To Haves
- Hospitality, luxury retail or fine dining experience is preferred
- Hospitality Management college students or recent graduates are highly desired
Responsibilities
- Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction
- Maintain the appearance of the front desk area, lobby, and main elevators
- Monitor lobby activity and maintain access control
- Provide concierge services
- Complete Daily Activity Report
- Answer and direct incoming phone calls
- Receive and distribute resident parcels
- Address resident and guest concerns and questions
- Demonstrate strong understanding of the association's governing documents
Benefits
- Comprehensive health benefits and paid time off package for qualifying employees
- On-going hospitality and property management training
- Opportunities for career growth and advancement
- Values driven company culture promoting team work and excellence
- Competitive pay
- Medical insurance
- Dental insurance
- Vision insurance
- Pet insurance
- 401(k) with company match
- Life and disability support for qualifying team members
- Generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members
- Investment in infrastructure, technology, training, and tools
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
