Front Desk Associate- The Infinity

Action Property Management•San Francisco, CA

1d•$24 - $25•Onsite

About The Position

Action Property Management, with a legacy spanning four decades since 1984, is the premier choice for homeowner's association management. Founded with a vision to elevate ethical and professional standards, the company is defined by its unwavering commitment to integrity, professionalism, and core values of excellence, innovation, and care for people. As the largest privately owned HOA management company in the West, it serves over 300 communities across 9 offices with nearly 900 dedicated team members. Action Property Management is seeking a full-time Front Desk Associate to join its team at the luxury association, The Infinity, located in San Francisco. The role involves delivering exceptional 5-star customer service and ensuring 100% resident satisfaction.

Requirements

Must be over 18 years of age and successfully pass a pre-employment background check and drug screening
At least 6 months of customer service experience
Polished and professional appearance and demeanor
Upbeat and positive team player attitude
Strong judgment and solutions-oriented
Proactive customer service approach

Nice To Haves

Hospitality, luxury retail or fine dining experience is preferred
Hospitality Management college students or recent graduates are highly desired

Responsibilities

Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction
Maintain the appearance of the front desk area, lobby, and main elevators
Monitor lobby activity and maintain access control
Provide concierge services
Complete Daily Activity Report
Answer and direct incoming phone calls
Receive and distribute resident parcels
Address resident and guest concerns and questions
Demonstrate strong understanding of the association's governing documents

Benefits

Comprehensive health benefits and paid time off package for qualifying employees
On-going hospitality and property management training
Opportunities for career growth and advancement
Values driven company culture promoting team work and excellence
Competitive pay
Ample opportunities for career growth and advancement
Comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members
Generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members
Committed to investing in the infrastructure, technology, training, and tools you need to excel in your role
Workplace where you feel heard, supported, and valued