Front Desk Associate - West Ocean (32-hours)

Action Property Management • Long Beach, CA

9d • Onsite

About The Position

Action Property Management is seeking a part-time Front Desk Associate to join its West Ocean team in Long Beach. The role represents Action Property Management and the Association while providing exceptional customer service to residents and guests. The associate maintains the front desk, lobby, and main elevators; monitors lobby activity and access control; provides concierge services; and handles calls, parcels, daily activity reporting, and resident or guest questions and concerns. The schedule is Thursday through Sunday, 2:00 p.m. to 10:30 p.m. Compensation is $21.00 per hour, plus benefits.

Action Property Management manages homeowner associations and serves over 300 communities across 9 offices, with nearly 900 team members. The company describes its values as excellence, innovation, and care for people, and emphasizes career growth, training, and a supportive workplace.

Requirements

• Be over 18 years of age.
• Successfully pass a pre-employment background check and drug screening.
• At least 1 year of customer service experience.
• Polished and professional appearance and demeanor.
• Upbeat and positive team-player attitude.
• Strong judgment and a solutions-oriented approach.
• Proactive customer-service approach.

Nice To Haves

• Hospitality, luxury retail, or fine dining experience.
• Hospitality Management college students or recent graduates are highly desired.

Responsibilities

• Represent Action Property Management and the Association while delivering exceptional customer service and working toward resident satisfaction.
• Maintain the appearance of the front desk area, lobby, and main elevators.
• Monitor lobby activity and maintain access control.
• Provide concierge services.
• Complete the Daily Activity Report.
• Answer and direct incoming phone calls.
• Receive and distribute resident parcels.
• Address resident and guest concerns and questions.
• Demonstrate a strong understanding of the association’s governing documents.

Benefits

• Medical, dental, and vision coverage.
• Pet insurance.
• 401(k) with company match.
• Life and disability support for qualifying team members.
• Paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members.
• Opportunities for career growth and advancement.
• Training and tools to support success in the role.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed