Front Desk

Arch Amenities Group•Village of Skaneateles, NY

2d•Onsite

About The Position

The Skaneateles Community Center, in partnership with Arch Amenities Group, is seeking a Front Desk Associate. This role is responsible for greeting guests and members, possessing a thorough understanding of the facility and its offerings. The ideal candidate will excel at building relationships, warmly welcoming new clients, and addressing inquiries. Responsibilities may also include processing transactions, handling money, and contributing to the overall cleanliness of the facility. The Skaneateles Community Center is a 100,000+ square foot facility offering a wide range of amenities and programming for all ages, including fitness, wellness, aquatics, ice sports, childcare, and summer camps.

Requirements

Customer service experience
Previous experience handling money
Excellent communication, customer service skills, and work ethic
Efficient, well organized, and able to handle a variety of duties simultaneously
Professional manner, discretion, and appearance
Excellent verbal and written skills
Energetic, enthusiastic and motivational
Strong team player
Proficient in appropriate computer skills and office equipment
Ability to lift 25 lbs.
Availability to work nights, weekends and holidays. Flexible hours
Availability to stand for long periods of time
This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk

Nice To Haves

High School graduate preferred, but open to students with correct and approved working papers for NYS.

Responsibilities

Ensures the “Arch Amenities Group Experience” for members and guests by maintaining the standards set in Arch Amenities Group Basics to Excellence (BTE), Arch Amenities Group Mission Statement/Values, Standards and Expectations, and Arch Amenities Group Brand Standards.
Adheres to policies of the facility and Arch Amenities Group.
Report any incident or accident to the Manager on duty.
Submits all paperwork and financial reporting, when applicable, in accordance with Arch Amenities Group policy.
Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair.
Maintains a monthly inventory of supplies and or products, when applicable.
Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.
Helps ensure the facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
Greets each and every guest with a smile and direct eye contact.
Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc.
Uses time efficiently throughout shift by checking equipment, locker rooms, inventory, etc.
Ensures proper coverage when it’s necessary to leave the area.
Keeps area clear of clutter and personal effects.
Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication book.
Informs facility manager of any member, guest, or facility issues.
Enrolls members and guests in programs such as children's programming, aquatics, and ice programs. Makes reservations for personal training, group exercise classes, when applicable.
Receives payments for goods and services and properly accounts for the money. Reconciles daily sales, deposits, and receipts, when applicable.
Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events.
Additional duties as assigned.
Priority availability of weekends.