Front Desk Associate - Full-Time (North Babylon, NY)

PM Pediatric Care•North Babylon, NY

7d•$18 - $25•Onsite

About The Position

The Front Desk Associate engages with families to provide a welcoming, first-class experience and carries out front desk functions and administrative tasks for the medical team in alignment with PM Pediatric Care’s mission, vision, values, and culture. The role requires organization, multitasking, and a responsible, dynamic approach to supporting patients and families. The associate greets families in person and by phone, answers questions or seeks guidance when needed, and uses empathy and active listening in difficult interactions. The role supports patient-care quality initiatives, coordinates urgent issues and escalations, collaborates with site leadership on complex patient issues, and helps families navigate PM systems before, during, and after visits. The associate monitors patient flow and assists with self-registration; registers patients and maintains complete, accurate accounts, including demographic, insurance, and financial information, while complying with HIPAA. The role also manages incoming documents and correspondence, maintains patient confidentiality, performs opening and closing duties, and completes other duties as assigned.

Requirements

Team player able to work independently in a fast-paced environment.
Intermediate skills with Microsoft Office Suite.
Ability to work flexible schedules based on office needs and, at times, travel to another site within reason.
Excellent customer service and telephone skills.
Strong verbal and written communication skills.
Professional and friendly demeanor.
Quality-focused and detail-oriented.
Ability to calculate simple figures, such as adding receipts, counting cash drawers, and making change.
Outstanding time-management, organizational, and critical-thinking skills.
Strong situational awareness and ability to respond successfully to urgent situations.
Ability to relate to children and understand how they interact with their families.
Comfort with routinely shifting demands.
Ability to navigate multiple computer systems.
High school diploma or GED.

Nice To Haves

Prior experience in a healthcare environment and knowledge of medical insurance.
Prior front desk, concierge, customer service, or other hospitality experience.

Responsibilities

Greet families professionally in person and by phone.
Answer patient and family questions as able, seeking clarification or instructions when needed.
Use empathy and active listening in difficult interpersonal situations.
Support patient-care quality initiatives as directed.
Coordinate escalations and urgent issues to ensure timely and complete resolution.
Collaborate and communicate with site leadership to manage complex patient issues.
Help patients, families, and team members navigate PM systems before, during, and after a visit, using the company’s core values.
Monitor and manage patient flow through the waiting and registration process, including helping families initiate self-registration.
Keep current on workflows, responsibilities, and technology through distributed education.
Register patients and maintain accurate, complete accounts by obtaining, recording, and updating demographic, insurance, and financial information in compliance with HIPAA.
Manage incoming patient documents, mail, and correspondence using proper documentation and storage procedures.
Maintain the confidentiality and privacy of patient accounts and follow HIPAA guidelines.
Perform opening and closing duties, including organizing, stocking, sanitizing, and reconciling.
Perform other duties as assigned.