Front Desk Associate
About The Position
Nemacolin is seeking a professional, courteous, and outgoing Front Desk Associate to handle various front desk duties. The ideal candidate will be dedicated to providing excellent guest service during check-in and check-out, ensuring all guest needs are met throughout their stay. This role requires an enthusiastic individual who thrives in a fast-paced environment and maintains a positive attitude. The primary responsibility is to achieve 100% guest satisfaction by building positive relationships with guests and colleagues, adhering to Nemacolin's policies and procedures, and demonstrating a clear understanding of luxury service standards.
Requirements
- High school diploma or equivalent required.
- Candidate must have the ability to work a variety of shifts - including evenings, weekends, and holidays.
- Candidate must have the ability to speak English fluently.
- Friendly and outgoing personality.
- Excellent communication skills.
- General knowledge of surrounding areas and attractions at the resort.
- Ability to work in a fast-paced environment.
Nice To Haves
- Previous experience in the hospitality industry is strongly preferred.
- Associate's Degree preferred.
Responsibilities
- Creating excellent guest satisfaction by providing fast and courteous service.
- Giving personal attention to guests in order to exceed their expectations.
- Utilizing empowerment to resolve guest issues.
- Providing guests with assistance at the front desk during the check-in and check-out process as well as throughout the course of their stay.
- Assist the butler team during all times.
- Completing the necessary steps in the registration process as well as the departure process.
- Ensuring that resort guests are familiar with the location of their rooms.
- Promoting resort services and amenities.
- Contacting returning guests in order to assist them in planning their stay.
- Making reservations for onsite and offsite dining, activities, and entertainment.
- Remaining current with all property systems such as Host, SpaSoft, Seven Rooms, Zingle, Outlook and Microsoft Teams.
Benefits
- Paid training and structured onboarding
- Hands-on learning and cross-department opportunities
- Clear pathways for advancement and internal promotion
- Recognition through individual and team honors
- Competitive hourly wages
- Attractive 401(k) program
- Medical, dental, and vision coverage for eligible associates
- Paid time off and holiday compensation
- Discounted associate meals and uniform services
- Savings across resort dining, retail, spa, and activities
- Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
