Front Desk Associate

Atrium Hospitality•Normal, IL

21h•Onsite

About The Position

The Front Desk Associate role at Normal Marriott involves overseeing front desk operations, acting as a primary point of contact for guests and teammates, and ensuring smooth daily functioning of the front desk. This position is full-time and offers a compensation range of $16.00 per hour, with the final pay determined by factors such as experience, skills, qualifications, and location. The role is part of an organization that emphasizes Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork, aiming to create an environment where everyone thrives and exceptional guest experiences are delivered.

Requirements

Customer service experience – You’ve got the people skills and patience to keep things running smoothly.
High school diploma or equivalent – Because communication, math, and common sense are key.
Tech savvy enough to use hotel systems with confidence – No one wants to be stuck at the front desk with a frozen screen.
Able to lift 50 lbs and stay on your feet – This role keeps you moving, literally.

Nice To Haves

Experience in hospitality or leadership (preferred)

Responsibilities

Oversee front desk operations and step in as the go-to problem solver for guests and teammates alike.
Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm.
Support and train new front desk team members.
Resolve guest issues quickly and professionally.
Help manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready.