Front Desk Associate

Vital Med Urgent Care. • Laredo, TX

6h • Onsite

About The Position

Responsible for greeting patients, creating and updating patient and insurance information in the computer system, verifying and analyzing health insurance benefits, explaining payment policies and billing/collections processes, generating charge ticket information, accepting, posting and balancing cash drawer, scheduling follow-up appointments along with chart delivery and retrieval. This role involves greeting, registering, instructing, discharging, and providing general assistance to clinic patients. It also includes obtaining demographic and financial information, entering it into the patient portal, verifying insurance eligibility, and communicating payment policies. The associate will determine and collect co-pays, co-insurance, deductibles, and past due balances, balance the cash drawer daily, assemble and file medical records, confirm chart completeness and accuracy, ensure patients understand medical provider instructions, and settle financial responsibilities before discharge. Additionally, the role requires retrieving and faxing/mailing medical records, answering clinic telephones, taking messages, returning voicemails, and performing other clerical tasks. Please note this job description is not designed to cover or contain a comprehensive listing of duties, responsibilities and activities may change at any time with or without notice.

Requirements

• High school diploma or equivalent
• Ability to work independently and with the public in a high-pressure environment
• Basic computer skills
• Types 25 words per minute with 96% accuracy
• Pass criminal background check and accurately process money transactions
• Detail oriented with excellent interpersonal communications skills
• Attendance and punctuality is necessary
• Ability to work well with a multidisciplinary team
• Ability to problem solve and be self-motivated
• Must have a commitment to excellence and high standards
• Must have excellent written and oral skills, strong organizational, problem-solving and analytical skills
• Must have ability to multitask, manage priorities and workflow
• Required to have versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm and have acute attention to detail
• Able to operate computer software with training
• Expected to have strong interpersonal skills and have the ability to understand and follow written/verbal instructions
• Able to work independently with little or no supervision
• Required to have the ability to deal effectively with a diversity of individuals at all organizational levels and with external customers

Nice To Haves

• Medical billing experience
• Familiarity with basic medical terminology

Responsibilities

• Greet, register, instruct, discharge and provide general assistance to clinic patients
• Obtain demographic and financial information and enter into patient portal system
• Verify insurance eligibility and relay relevant information on payment policies and billing/collection processes
• Determine and collect co-pays, co-insurance, deductibles, past due balances and other patient financial responsibility
• Balance cash drawer daily
• Assemble medical records and distribute to correct locations, process and file charts
• Confirm medical chart is complete with accurate information
• Confirm patient understands medical provider instructions
• Ensure financial responsibility is settled before patient is discharged
• Retrieve and fax/mail medical records to primary care providers and insurance carriers per patient request
• Answer clinic telephone, take detailed messages and return voicemails
• Perform clerical tasks as required
• Ability to escort or transport patient by wheelchair or stretcher when appropriate
• Ability to work all shifts including, day, night, and weekend hours as needed
• Assess the accuracy, neatness and thoroughness of the work assigned

Benefits

• Vital Med Urgent Care, LLC strives to maintain a workplace that accepts and appreciates the differences among our employees. The company will not discriminate against any applicant or employee based on age, race, gender, color, religion, national origin, ancestry, disability, marital status, covered veteran status, sexual orientation, gender identity and/or expression, genetic information, status with respect to public assistance or any other characteristic protected by state, federal, or local law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED