Front Desk Associate AM/PM full time

Concord Hospitality Enterprises • Dayton, OH

6d • $16 - $17

About The Position

The Front Desk Associate provides high-quality service to hotel guests, handling check-in and check-out, guest requests and complaints, payments, telephone calls, room availability, and special requests. The role also supports hotel safety and security procedures, shift accounting and reporting, coordination with maintenance, and the management of lost-and-found items. Associates help keep the front desk, lobby, public spaces, and back office clean. The position is full-time and may involve varied shifts, including evenings, weekends, and holidays.

Requirements

• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Nice To Haves

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.

Responsibilities

• Provide the highest quality of service to customers.
• Handle guest complaints and requests promptly and effectively.
• Check guests in and out efficiently and in a friendly, professional manner.
• Secure a method of payment for guests at check-in and follow company procedures.
• Post guest charges, compute bills, collect payments, and make change according to cash-handling procedures.
• Understand the Marriott Bonvoy program and promotions.
• Direct incoming calls to the appropriate department and answer the switchboard using proper telephone etiquette.
• Block rooms and handle special requests.
• Monitor room availability.
• Handle guest safety deposit boxes.
• Maintain knowledge of emergency and security procedures.
• Offer and properly handle wake-up call requests.
• Keep the front desk, public spaces, back office, and lobby clean.
• Open and close shifts and make cash drops.
• Balance credit cards, cash, and change funds throughout each shift.
• Complete shift reports, log information, and review it with incoming staff, including management.
• Coordinate with maintenance regarding guest requests or issues.
• Log and manage lost-and-found items in the digital platform and ensure they are stored in the appropriate area.

Benefits

• Competitive wages.
• Medical, dental, and vision insurance.
• Life insurance and short- and long-term disability options.
• 401(k) program with company match.
• Tuition assistance.
• Discounted room rates at Marriott and Concord-managed hotels.
• Training, development, and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed