Front Desk Associate - PRN DAY SHIFT
About The Position
The Front Desk Associate is the first point of contact at Exceptional Community Hospital and supports physicians and nurses in the Emergency Center. This PRN, as-needed position handles patient registration and front-desk operations, including communication with patients, visitors, vendors, and hospital departments. The associate is expected to provide courteous, professional service, maintain confidentiality and HIPAA compliance, and register patients in accordance with EMTALA requirements. The schedule is for day shifts on weekdays and weekends, with a minimum of two shifts per month required.
Requirements
- High school diploma or GED.
- Current background clearance and satisfactory background check results.
- Working knowledge of admission notifications and insurance authorizations.
- Working knowledge of medical terminology.
- Strong organizational skills.
- Proficient computer skills.
- Strong communication and customer service skills.
- Commitment to patient and family satisfaction.
Nice To Haves
- Previous Emergency Room experience and/or patient registrar experience.
- Working knowledge of insurance identification and terminology.
- Working knowledge of insurance verification and benefit descriptions.
Responsibilities
- Treat patients and colleagues with dignity and respect.
- Communicate openly with other departments and help cultivate a team environment.
- Communicate professionally and effectively with patients, visitors, and vendors.
- Work professionally and calmly in a fast-paced environment.
- Stand and greet patients and visitors in a friendly, courteous, and professional manner.
- Maintain confidentiality and observe HIPAA compliance.
- Register Emergency Room, Direct Admission, and Outpatient Service patients promptly and in accordance with EMTALA compliance.
- Obtain patient demographic and financial information, consents, and additional forms.
- Identify insurance plans, verify benefits, and perform admission notifications and authorizations for admissions and outpatient services.
- Explain benefits and collect ER copayments, deductibles, and self-pay amounts upfront.
- Process payments and communicate regularly with the Central Billing Office to resolve errors.
- Perform patient status changes as directed by clinical staff.
- Maintain patient charts, including creating files, scanning documents into the EMR, auditing charts for completeness, filing, shifting, and occasional shredding.
- Answer, screen, and direct incoming phone calls.
- Facilitate deposits and cash reconciliations during shift changes.
- Maintain spreadsheets and patient logs accurately.
- Perform clerical duties, including mail delivery, faxing, copying, and scanning.
- Perform other duties as assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
