Front Desk Associate I - Worldmark Eagle Crest Resort

Travel + Leisure Co.

3d•Onsite

About The Position

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Requirements

Professional appearance and a positive, can-do attitude.
Excellent communication skills with the ability to read, write and understand English.
Ability to solve problems with minimal supervision.
Basic math skills and knowledge of proper cash handling procedures.
Ability to multitask and work in a fast paced environment.
Strong attention to detail and organization skills.
Basic computer and office skills.

Responsibilities

Bring smiles to guests from around the world by providing warm welcomes.
Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
Collaborate with other departments to assist guests with anything that they need throughout their stay.
Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
Respond to guest inquiries and concerns as quickly and completely as possible.
Reserve and confirm reservations for individuals and/or groups.
Provide guests with room rate quotes.