General Manager III - WorldMark Eagle Crest

Travel + Leisure Co.•Okotoks, AB

1d•Onsite

About The Position

The General Manager for Resort Operations will provide leadership and be responsible for ensuring all relationships with our guests, owners, vendors, associates and board members are maintained positively and professionally. This role will be responsible for the financial stability of the resort and demonstrate the analytical ability to grasp the data and the impact to the resort. The General Manager would be responsible for executing the overall resort operations goals while maintaining the integrity of Wyndham Destinations service standards.

Requirements

Hospitality certifications preferred- CMCA, CAM, etc.
Associate Governance preferred.
Working knowledge of hospitality departments: Guest Services, Maintenance, Housekeeping, and Food and Beverage.
Ability to work under pressure and deadlines.
Professional appearance and standards at all times.
Positive, motivating attitude ensuring a productive environment.
Strong Leadership ability: motivate, change, and lead others to success.
Proven track of ethical leadership and integrity.
Computer literacy in Microsoft Office: Word, Excel, Outlook.
3-5 years of property vacation ownership/hotel management experience required.
Mixed-use experience a plus.

Responsibilities

Responsible for maintaining the overall operation of the resort: oversee operational department and vendor operations, demonstrate a passion and understanding of company goals, ensure your site meets all standards by performing daily audits and inspections, execute the operations of all outlets including fitness centers, food and beverage and activities.
Identify process improvements and best practices, ensure all compliance standards and audits are met, execute strategic goals, participate/facilitate committee and team projects.
The General Manager will maintain positive customer and associate relationships.
Embrace and exhibit the highest level of ethics and integrity consistent with Wyndham standards.
Demonstrate an ability to motivate and communicate expectations with humility and respect, exercise the ability to attract and retain talent by engaging and showing a genuine passion to develop others, partner with support departments to ensure standards of conduct for associates as well as compliance, be a change agent for the company.
This role will build and maintain strong working knowledge of HOA relationship: exhibit working knowledge of standards and documents for HOA, understand governing statutes and board meeting procedures and ensure all contracts negotiated on behalf of the HOA are presented in correct legal fashion and vetted prior to implementation.
Manage and support all financial aspects of the resort: review and maintain monthly P&L reports, work with regional accounting partners to ensure compliance, manage and forecast annual budgets for each department, review and respond to variances, ensure the site meets all IA standards.