Front Desk Associate I

Arizona Pain Doctors•Sun City West, AZ

About The Position

AZ Pain Doctors is an established and growing comprehensive interventional pain management practice committed to exceptional patient care and customer service. The practice seeks a compassionate, professional, detail-oriented team member who is personable, highly organized, and able to manage multiple responsibilities efficiently while creating a welcoming experience for patients. The position offers opportunities for professional growth and advancement.

Requirements

Equivalent of a high school education.
EMR experience.
Medical office experience.

Responsibilities

Greet patients warmly and professionally upon arrival.
Manage patient check-in and check-out efficiently and accurately.
Verify and update patient demographic information in ECW, maintaining a daily accuracy rate of 97–99%.
Promptly communicate delays and provide clear updates on wait times.
Facilitate timely communication among patients, providers, medical assistants, and clinic staff.
Respond to patient inquiries and provide assistance as needed.
Keep the lobby clean and organized and ensure supplies are stocked.
Prepare materials and documentation for the following day's schedule.
Collect co-pays, co-insurance, and deductibles according to office policies.
Schedule follow-up appointments, including outstanding services and 30-day medication refill visits, during check-in and check-out.
Manage and reconcile the cash box, including opening and closing procedures.
Capture and document services ordered, achieving a minimum daily completion rate of 70%.
Perform assigned office opening and closing duties.
Update appointment statuses in ECW by the end of each business day.
Contact no-show patients within 15 minutes of their scheduled appointment time.
Submit and manage task messages related to authorizations, closing processes, and provider tracking.
Update and complete all task messages by assigned deadlines.