Front Desk Associate and Night Auditor Full and part time

Candlewood Suites - Shelbyville • Shelbyville, KY

2d • Onsite

About The Position

This is an hourly position based on experience. We are looking for a Front Desk Associate and Night Auditor for both full and part-time roles.

Requirements

• Excellent written and oral skills required
• Positive interpersonal skills required
• Excellent computer and typing skills required

Nice To Haves

• Previous front desk experience is a plus
• Excel and Word proficiency is desired

Responsibilities

• Check guests into and out of hotel in an accurate, efficient and courteous manner
• Efficiently and accurately handles all payments received at the property. this may be in the form of cash, credit card, etc
• Provide guests with appropriate room assignments, room keys, directions to rooms and general information regarding the hotel, its amenities and the surrounding area and its businesses.
• Assist guests with issues and complaints, with empathy and a focus on guest satisfaction
• Answer incoming calls within 3 rings with the appropriate greeting.
• Greet guests warmly and perform registration procedures
• Post all charges to guest accounts in an accurate and timely manner. Upon checkout ensure that all charges and collect payment.
• Sell and confirm room reservations using selling techniques and strategies

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED