Front Desk Assistant (524)
About The Position
The Chiropractic Front Desk Specialist is the first point of contact for patients and plays a vital role in creating a positive, welcoming experience. This position is responsible for managing front desk operations, including patient check-in/check-out, scheduling, answering phones, and administrative support. The ideal candidate is organized, friendly, and able to multitask in a fast-paced healthcare environment. This is a patient-facing role in a fast-paced chiropractic clinic. The Front Desk Specialist must be adaptable, reliable, and able to deliver exceptional service while managing multiple administrative tasks efficiently.
Requirements
- High school diploma or equivalent
- Previous experience in a healthcare, chiropractic, or front desk setting preferred.
- Strong organizational and multitasking abilities.
- Proficient in EHR systems, scheduling software, and office technology.
- Friendly, professional demeanor with excellent verbal and written communication skills.
Nice To Haves
- Some college preferred.
- Knowledge of chiropractic terminology and therapies is a plus.
Responsibilities
- Greet patients warmly and professionally upon arrival.
- Manage patient check-in and check-out procedures.
- Schedule appointments and follow-up visits accurately.
- Answer incoming phone calls, return messages, and handle inquiries.
- Maintain patient confidentiality in accordance with HIPAA regulations.
- Verify insurance and collect copays or outstanding balances.
- Input and update patient information in the electronic health record (EHR) system.
- Confirm appointments and handle cancellations or rescheduling needs.
- Prepare necessary forms, charts, and documentation for appointments.
- Assist with data entry, filing, and maintaining organized records.
- Ensure the front desk area is clean, organized, and fully stocked.
- Support office-wide initiatives to improve patient retention and satisfaction.
- Assist in triaging patient needs and alerting staff when appropriate.
- Communicate effectively with chiropractors, therapy staff, and office personnel to support efficient clinic flow.
- Provide excellent customer service and help resolve basic patient concerns.
- Educate patients on office policies, services, and wellness plans.
- Maintain a calm and courteous demeanor during busy times or in stressful situations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
