Front Desk Assistant (524)
About The Position
The Chiropractic Front Desk Specialist is the first point of contact for patients and plays a vital role in creating a positive, welcoming experience. This position is responsible for managing front desk operations, including patient check-in/check-out, scheduling, answering phones, and administrative support. The ideal candidate is organized, friendly, and able to multitask in a fast-paced healthcare environment. This is a patient-facing role in a fast-paced chiropractic clinic. The Front Desk Specialist must be adaptable, reliable, and able to deliver exceptional service while managing multiple administrative tasks efficiently.
Requirements
- High school diploma or equivalent
- Previous experience in a healthcare, chiropractic, or front desk setting preferred.
- Strong organizational and multitasking abilities.
- Proficient in EHR systems, scheduling software, and office technology.
- Friendly, professional demeanor with excellent verbal and written communication skills.
Nice To Haves
- Some college preferred.
- Knowledge of chiropractic terminology and therapies is a plus.
Responsibilities
- Greet patients warmly and professionally upon arrival.
- Manage patient check-in and check-out procedures.
- Schedule appointments and follow-up visits accurately.
- Answer incoming phone calls, return messages, and handle inquiries.
- Maintain patient confidentiality in accordance with HIPAA regulations.
- Verify insurance and collect copays or outstanding balances.
- Input and update patient information in the electronic health record (EHR) system.
- Confirm appointments and handle cancellations or rescheduling needs.
- Prepare necessary forms, charts, and documentation for appointments.
- Assist with data entry, filing, and maintaining organized records.
- Ensure the front desk area is clean, organized, and fully stocked.
- Support office-wide initiatives to improve patient retention and satisfaction.
- Assist in triaging patient needs and alerting staff when appropriate.
- Communicate effectively with chiropractors, therapy staff, and office personnel to support efficient clinic flow.
- Provide excellent customer service and help resolve basic patient concerns.
- Educate patients on office policies, services, and wellness plans.
- Maintain a calm and courteous demeanor during busy times or in stressful situations.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
