Front Desk Assistant- Sanghi

BOYS & GIRLS CLUBS OF SCOTTSDALE INC•Scottsdale, AZ

1d•Onsite

About The Position

Boys & Girls Clubs of Greater Scottsdale is seeking responsible, reliable, and caring adults for a part-time Front Desk Assistant position at the Steve & Maria Sanghi Branch. This role involves approximately 20-25 hours per week at $15.50 per hour, with paid training and orientation. The Front Desk Assistant is crucial for ensuring a safe, efficient, and pleasant experience for members and parents/guardians entering and exiting the branch. Responsibilities include greeting individuals, managing check-ins/check-outs via a member tracking system, answering phones, and giving tours. If 21 or older, there may be opportunities to transport members.

Requirements

High school graduate or G.E.D. equivalent.
Passion for working with youth and teens.
Ability to multitask and adapt to Club’s changing needs.
Excellent verbal and written communication skills.
Excellent interpersonal and cooperative working skills.
Must be proficient in the use of Microsoft Suite and be comfortable adapting to new technology.
If 21 or older, maintains a valid driver’s license and meets eligibility requirements to drive Club vehicles.
Flawless ethics and integrity.
Safety oriented mindset.

Nice To Haves

Customer service experience.
Ability to earn and maintain CPR and First Aide certifications.

Responsibilities

Greets members, parents/guardians, potential donors, vendors, and others in a professional, customer service-oriented manner.
Ensures that check-in and check-out process is entered timely in member tracking system.
Answers phones, takes messages, and transfers calls.
Communicates messages in a timely manner.
Monitors front desk office supplies and communicates when supplies need replacement.
Gives tours to prospective Club families and other interested parties.
Promotes Club programs, camps, and events in a knowledgeable manner.
Ensures front desk remains safe, clean, and organized.
Adheres to Boys & Girls Clubs of Greater Scottsdale’s policies and procedures.
Demonstrates sound judgement and decision-making.
Acts quickly in emergency situations.
Maintains Club equipment and property to ensure they stay in good working order.
Uses positive guidance and discipline techniques to redirect member behavior issues.
Utilizes active supervision techniques when working with Club members.
Ensures the security of the building by monitoring the front entry.
Confirms that all individuals checking members out are on the approved pick-up list.
Supports and mirrors the culture, mission, values, and core beliefs of Boys & Girls Clubs of Greater Scottsdale.
Promotes an inclusive, welcoming, and respectful environment that embraces diversity.
Other duties as assigned.
If 21 or older, responsibilities may include transporting members.