Front Desk Assistant, Carol Stream (PT), CP1N16233CNTRS

College of DuPage

6d•Onsite

About The Position

The Front Desk Assistant provides customer service to students, community members, faculty, and staff at the College of DuPage’s Carol Stream center. The position requires broad knowledge of College services, programs, and resources and assists with daily center operations when the Supervisor is absent. The assistant welcomes visitors, answers questions in person and by telephone, supports student registration and advising, maintains center information and supplies, and follows procedures for emergencies and closing the building. This is a part-time position scheduled Monday through Thursday from 7:00 a.m. to 12:30 p.m. and Friday from 7:00 a.m. to 1:00 p.m. The hiring range starts at $17.59 per hour, depending on education and experience. Regular part-time employees may receive fringe benefits, including retirement benefits, access to holiday pay, personal time, and discounts on classes. A background check is required at the College’s expense. Candidates must be legally authorized to work in the United States without restriction; visa sponsorship is not offered.

Requirements

High school diploma.
One year of customer service experience.
Excellent oral and written communication skills.
Some knowledge of Windows and MS Office, and keyboard skills.
Good listening skills and a good command of spoken and written English.
Must complete a background check.

Nice To Haves

Some college coursework.
Customer service training.
One year of customer service experience in a higher education environment.

Responsibilities

Establish a welcoming atmosphere by greeting people in a friendly, caring manner.
Assist students, community members, faculty, and staff with questions and concerns in person and over the telephone.
Register students in person and by telephone and assist with Internet registration.
Process e-permits for late registration and withdrawals.
Schedule counseling and advising appointments using SARS and make reminder calls to students.
Provide emergency assistance according to policies and notify the Center Supervisor and other College offices of emergency events.
File an Accident and Incident Report when an accident occurs.
Secure the building before closing, including closing windows, opening blinds, and locking internal and external doors.
Activate the security alarm system before leaving the building.
Maintain effective communication with students, instructors, and community patrons regarding pertinent center information.
Refer people to other College of DuPage services and individuals.
Determine student residency status and update student records in Colleague as needed.
Access course information and student enrollment through myACCESS and Colleague.
Maintain adequate supplies of catalogs and schedules by contacting the appropriate office.
Assist with day-to-day center operations as directed when the Supervisor is absent.
Perform other duties as assigned.