Front Desk Assistant, Addison (PT), CP1N20943CNTRS

College of DuPage

9d•Onsite

About The Position

The College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago, vitally connected to our local area for over 50 years. We prepare students for a lifelong passion for learning on our 273-acre campus which is home to nine associate degrees and a wide variety of professional and technical certificates. Many of these credentials prepare students to seamlessly articulate into the baccalaureate programs of our higher education partner institutions. College of DuPage is committed to student success and values an inclusive and welcoming community environment. We are an equal opportunity employer committed to diversity in the workforce. Our connection to the larger metropolitan area is essential to our success and provides a wealth of diverse cultural and recreational opportunities.

Requirements

High School diploma required.
One (1) year of customer service experience required.
Excellent oral and written communication skills required.
Preferred knowledge Windows, MSOffice and keyboard skills required.

Nice To Haves

College coursework and customer service training preferred.
One (1) year of customer service experience in a higher education environment preferred.

Responsibilities

Requires comprehensive knowledge of college services, programs, and resources to deliver exceptional customer service to a diverse population.
Assists with day-to-day center operations in the absence of the Department Administrative Assistant and Supervisor.
Establish a welcoming atmosphere by greeting people in a friendly, caring manner.
Assist students, community members, faculty and staff with their questions and concerns, both in-person and over the telephone.
Provide registration assistance in person, telephone, and the internet.
Schedule advising appointments using college software program and make reminder calls to students.
Provide emergency assistance and become familiar with safety procedures according to policies.
Open and close center and learn Secure building before closing which includes closing all windows, opening blinds and locking all internal and external doors, including activating security alarms.
Maintain effective communication with students, instructors and community patrons regarding pertinent center information.
Provide referrals to other College of DuPage services and individuals.
Access course information and student enrollment
Maintain appearance of the center, including updating information on flyers, and college catalogs. supplying.
Other duties as assigned.