PT Front Desk Agent

Remington Hospitality•North Canton, OH

12h•Onsite

About The Position

The Front Desk Agent is responsible for cordially greeting and communicating with guests, promptly and professionally checking them in and out of the hotel. This role involves managing reservations, accurately handling cash and credit card payments, and possessing a complete working knowledge of the Front Office computer or manual system. The agent will also assist with pre-registration and blocking reservations, review special requests, and be knowledgeable about hotel rates and discounts.

Requirements

High work ethic and self-initiative
Able to work Friday and Saturday nights
Enjoys working as and being part of a team that provides great experiences for Guests

Responsibilities

Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
Assist in pre-registration and blocking of reservations when necessary.
Promptly, accurately and efficiently know how and where to post all charges.
Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
Review any reservations with special requests and work to block rooms accordingly.
Have knowledge of hotel rates, discounts and how to handle each.
Have working knowledge of reservations and procedures, including how to take same day reservations.
Should be able to take reservations in approximately 2 minutes.
Know and follow cancellation procedures and relocation procedures when necessary.