Front Desk Agent (PT)

Peregrine Hospitality•Norfolk, VA

1d•Onsite

About The Position

The Front Desk Agent is responsible for greeting and welcoming guests, managing reservations and payments, and ensuring a positive guest experience. This role involves handling guest inquiries, resolving complaints, and maintaining knowledge of hotel services and local attractions. The agent will also participate in upselling and promoting marketing programs, and work collaboratively with the team to uphold operational standards.

Requirements

High School diploma or GED equivalence
1 year of Customer Service experience preferred
Must be able to prioritize and work efficiently with limited supervision
Requires effective communication skills, both verbal and written with the ability to upsell guests into rooms that fit their needs
Must possess basic computer skills
Strong attention to detail and the ability to handle multiple tasks simultaneously
General knowledge of the city where hotel is located and its attractions
Extensive knowledge of the hotel, its services and facilities
Ability to handle cash and balance cash drawer required
Strong team player, able to partner with management and other employees in a professional manner
Must be able to lift and/or carry up to 40 pounds frequently to assist guests
Ability to stand for extended periods of time
Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors and guests a normal in-person and phone conversation
Ability to bend and twist, push and pull, stoop, and kneel
Ascend and descend a ladder

Nice To Haves

Understand the mission, vision, and goals of the hotel

Responsibilities

Greet and welcome guests upon arrival, ensuring a warm and friendly first impression.
Register guests into the computer system, verifying reservation details and processing payments.
Handle cash and balance the cash drawer, maintaining accurate financial records.
Provide guests with information about hotel facilities and local attractions.
Assist guests with check-out, ensuring all services are correctly accounted for and processing various forms of payment.
Field guest complaints, conduct research, and resolve issues to ensure guest satisfaction.
Maintain extensive knowledge of the hotel’s services, facilities, and the local area.
Follow hotel policies and procedures, including safety and security standards, and continuously strive to improve operational standards.
Participate in upselling and promoting marketing programs to enhance guest experience and hotel revenue.
Work cohesively with the team, supporting management and collaborating professionally with co-workers.