Front Desk Assistant - Pediatrics (Portuguese Speaking)

Premier Physician Support Services•Coconut Creek, FL

10h•$16 - $20•Onsite

About The Position

The Front Desk Assistant serves as the first point of contact for patients and visitors at Nuvia Medical Pediatrics physician practices. This role is essential to creating a positive patient experience while supporting efficient, compliant, and well-organized front office operations. The Front Desk Assistant is responsible for patient check-in and check-out, appointment scheduling, insurance verification (including Medicaid), and accurate patient documentation. This position works closely with clinical and administrative staff to ensure smooth clinic operations, patient access, and adherence to regulatory and organizational standards.

Requirements

High school diploma or equivalent required.
Knowledge of medical office procedures, scheduling, and insurance verification required.
Experience working with Medicaid populations required.
Strong interpersonal, communication, and organizational skills.
Proficiency with electronic health record systems and basic computer applications.

Nice To Haves

Minimum of 1 year of experience in a healthcare front desk, medical office, or customer service role preferred.
Bilingual English/Spanish strongly preferred.

Responsibilities

Greet and check in patients in a courteous, professional, and welcoming manner.
Schedule appointments and manage clinic calendars to support efficient patient flow and provider productivity.
Answer phones, respond to patient inquiries, and route calls appropriately.
Verify insurance eligibility, including Medicaid, and collect co-payments as required.
Maintain accurate and up-to-date patient demographic and insurance information in the electronic health record (EHR).
Ensure compliance with HIPAA, payer requirements, and internal documentation standards.
Support administrative functions such as correspondence, records requests, referrals, and reporting.
Coordinate patient follow-up appointments and referrals as directed.
Collaborate with clinical and administrative team members to support efficient clinic operations.
Provide excellent customer service to patients and families, fostering a respectful and patient-centered environment.