Hotel Front Desk Ambassador - Full Time (Harrah's Laughlin)

Caesars Entertainment•Laughlin, NV

62d•Onsite

About The Position

We’re looking for a friendly, detail-oriented Front Desk Ambassador to welcome guests, assist with check-ins and check-outs, and ensure a smooth and memorable stay. As the first point of contact for many of our guests, you’ll play a key role in delivering our signature Family-Style Service.

Requirements

Must be 18 years of age or older
High school diploma or equivalent
Strong communication skills and the ability to interact professionally with guests
Ability to read and write simple lists, memos, and business correspondence
Basic math skills (addition, subtraction, multiplication, division)
Working knowledge of Microsoft Office products
Familiarity with company policies, procedures, and safety regulations

Nice To Haves

One or more years of related experience in hospitality, customer service, or a similar role preferred

Responsibilities

Greet guests warmly and determine reservation status
Search reservation systems, print registration forms, verify identification, and obtain signatures
File and retrieve registration forms during check-in and check-out
Prepare room keys and assign rooms based on guest needs and preferences
Assist with billing inquiries, adjustments, and refunds
Block rooms for Groups, VIPs, Sales, and Casino departments
Perform additional duties as assigned to support front-of-house operations
Maintain availability for scheduled shifts
Deliver Caesars Entertainment’s Family-Style Service at all times

Benefits

Earn Your Bachelor’s Degree for FREE through Caesars Entertainment & our university partners
Student Loan Debt Assistance
Affordable Medical, Dental & Vision Plans with flexible options
401(k) with Company Match
Paid Time Off
Exclusive Discounts on hotel stays, dining, entertainment, retail, and more

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume