Front Desk Agent

Hillsboro Club•Pompano Beach, FL

22d•Onsite

About The Position

The Hillsboro Club is seeking a dedicated and experienced Front Desk Agent to join our Front Office Department at our stunning private oceanfront property. This vital role is responsible for assisting members and guests in all front office-related areas in an efficient, courteous, and professional manner that maintains high standards of service and hospitality. We are looking for someone with several years of private club / upscale hotel reservations experience, excellent communication and hospitality skills, and the passion to contribute to the continued success of our luxury property. The Club operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.

Requirements

High school diploma or equivalent required
Several years of experience in front office, customer service, preferably within a private club or upscale hotel setting.
Excellent communication and interpersonal skills.
Strong attention to detail and ability to multitask in a very fast-paced and fluent environment.
Ability to work flexible hours, including evenings, weekends, and holidays.

Nice To Haves

some college coursework preferred
Strong proficiency in Microsoft Word, Excel, and Outlook is preferred, along with prior experience using reservation or booking software.

Responsibilities

Register members and guests and assign rooms; comply with special requests whenever possible.
Assists in pre-registration and “blocking” of rooms for registration purposes.
Follows proper credit, cash, checking and cash-handling policies and procedures.
Monitors room status information.
Knows room locations, types of rooms available and room rates.
Use suggestive selling techniques to sell rooms and to promote other services of the club.
Coordinates room status updates by notifying Housekeeping of all check-outs, late check-outs, early check-ins, special requests and part-day rooms.
Take same-day reservations and future reservations when necessary.
Manages the room key system.
Operates front-office equipment.
Processes member and guest check-outs.
Posts and files all charges to members’ and other accounts.
Follows procedures for issuing and closing safe deposit boxes used by members and guests.
Uses proper telephone etiquette.
Processes mail, packages and messages.
Reads and initials the pass-on log and bulletin board daily; knows of daily activities and meetings taking place in the club.
Attend department meetings.
Coordinates guestroom maintenance work with the Engineering and Maintenance departments.
Reports on unusual occurrences or requests to the Front Office Manager.
Familiar with all safety and emergency procedures and accident prevention policies.
Maintains the cleanliness and neatness of the front-desk and lobby areas.
Performs other appropriate tasks assigned by the Front Office Manager.