Front Desk Agent | Neenah DoubleTree
Shaner Hotels•Neenah, WI
•Onsite
About The Position
The Front Desk Agent is responsible for handling guest check-ins and check-outs, processing payments, and ensuring guest satisfaction. This role requires excellent customer service skills and the ability to work a flexible schedule, including weekends and holidays. The agent will also be responsible for generating reports, resolving discrepancies, and providing information and services to guests in a friendly and professional manner.
Requirements
- High school graduate or equivalent.
- Minimum one year customer service experience.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- Computer experience preferred.
Nice To Haves
- Previous hotel experience preferred.
- Bilingual English/Spanish a plus.
- Knowledge of local activities and attractions appropriate for clientele.
Responsibilities
- Handle guest complaints ensuring guest satisfaction.
- Process all check-ins and check-outs according to established hotel requirements.
- Adhere to payment, cash handling and credit policies/procedures.
- Generate, print, and distribute daily reports to designated departments/personnel.
- Resolve discrepancies on the room status report with Housekeeping.
- Provide superior guest services including check-in/check-out hotel guests courteously and efficiently.
- Process all payments according to established hotel requirements.
- Provide information and services to any guest or visitor in a friendly, professional manner.
Benefits
- Competitive pay
- Incentives for meeting goals
- Opportunities for bonus with our employee of the month program
- Benefits for full-time associates including 401(k) options
- Hotel travel benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
