Front Desk Agent
About The Position
Don't miss this incredible opportunity to join our Exploria Resorts team and create lasting memories for our guests. If you are passionate, customer service-oriented, and dedicated, we invite you to apply today. Your journey to a fulfilling career in hospitality starts here! Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits. The Front Desk Agent is responsible for ensuring every guest has an enjoyable experience at the resort. A few of the main duties of a front desk agent are greeting guests at the front desk, answering questions, recommending activities and restaurants to guests, and answering any phone calls.
Requirements
- Must have strong hospitality skills and communication skills to interact with guests in a professional manner
- Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing
- Adhere to all cashiering procedures: the verification of all cash, credit card, and transactions during a given shift
- Good computer skills and detail-oriented
Nice To Haves
- Bi-lingual is a plus
Responsibilities
- Responds professionally and courteously to arriving, departing, in-house guests and potential guests
- Checks guests in/out
- Provides outstanding customer service to all guest
- Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns
- All other duties assigned by management
Benefits
- Health insurance with HSA and FSA options
- Dental Insurance
- Vision Insurance
- Life/AD&D insurance
- Short – Long- Term Disability coverage
- 401(k)
- PTO
- Paid Holidays
- Employee Referral Program
- room rate discounts
- growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
