Front Desk Agent

DRIFTWOOD HOSPITALITY MANAGEMENT•Asheville, NC

8d•Onsite

About The Position

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. The Radical Hotel | Asheville, North Carolina Hospitality. Art. Community. Individuality. At The Radical Hotel, we believe hospitality should be anything but ordinary. Located in Asheville's vibrant River Arts District, The Radical is a boutique lifestyle hotel where creativity, culture, and genuine connections come together. As part of Hilton's Tapestry Collection, we offer guests an experience that is bold, inspiring, and uniquely Asheville. We're looking for Guest Service Agents who are passionate about people, thrive in a fast-paced environment, and enjoy creating memorable experiences for every guest who walks through our doors.

Requirements

Previous hotel or customer service experience preferred
A genuine passion for hospitality and creating memorable guest experiences
Excellent communication and interpersonal skills
Positive attitude with the ability to stay calm under pressure
Strong organizational and multitasking skills
Comfortable learning hotel technology and property management systems
Flexible schedule, including evenings, weekends, and holidays
A collaborative team player who enjoys working in a dynamic environment
Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities.
Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
Ability to read, listens, and communicates effectively in English, both verbally and in writing.
Ability to access and accurately input information using a moderately complex computer system.
Hearing and visual ability to observe and detect signs of emergency situations.

Nice To Haves

High school diploma preferred.
Prior hospitality experience preferred, but not required.

Responsibilities

Deliver warm, engaging, and personalized guest service from arrival through departure
Complete guest check-in and check-out accurately and efficiently
Manage reservations, room assignments, and guest billing
Answer guest questions and provide recommendations for local restaurants, breweries, galleries, and attractions
Resolve guest concerns with professionalism, empathy, and confidence
Coordinate with Housekeeping, Engineering, and Food & Beverage teams to ensure exceptional guest experiences
Answer phones and respond to guest inquiries promptly and professionally
Maintain accurate guest records using hotel property management systems
Keep the Front Desk organized, welcoming, and operating efficiently
Uphold Hilton and Tapestry Collection service standards while embracing The Radical's unique personality