Front Desk Agent
About The Position
Come join our team at Hyatt House Washington DC - Convention Center! Working at Hyatt House DC Convention Center offers the unique opportunity to be at the heart of one of the most vibrant and historically rich cities in the country. Employees are surrounded by iconic landmarks such as The White House, the Howard Theatre, and the Smithsonian museums, all just steps away. The hotel’s prime location also provides easy access to public transportation, making it easy to get to and from work. Hyatt House DC Convention Center is close to national parks, Civil War sites, international dining, shopping, and exciting sporting events. This dynamic environment not only enhances the guest experience but also creates an engaging and inspiring workplace for team members who thrive in a culturally diverse and energetic setting.
Requirements
- Strong communication and interpersonal skills.
- Ability to stand for extended periods.
- Ability to work in a fast-paced environment.
- Maintain control and exhibit good judgment in difficult situations
Responsibilities
- Efficiently check guests in and out according to hotel and brand standards.
- Inform guests about hotel facilities, policies, and procedures. Provide local tourist information.
- Operate the hotel phone system, transfer calls, and accurately take messages.
- Manage guestroom reservations, including taking, modifying, and canceling bookings.
- Address guest inquiries, requests, and complaints, coordinating with other departments as needed.
- Handle cashier tasks and post charges to guest accounts.
- Notify housekeeping and maintenance of any reported issues with guestrooms or hotel grounds.
- Follow in-house procedures to ensure the security of guests and employees, and be familiar with emergency procedures.
- Maintain the cleanliness and organization of the Front Office area.
- Employees may need to work shifts outside their preferred or usual hours to meet business demands.
- Adhere to all work rules, procedures, and policies established by the hotel, including those in the employee handbook.
Benefits
- health insurance
- dental insurance
- vision insurance
- leaves of absence
- retirement plans
- paid time off
- hotel room discounts
- daily pay access
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
