Front Desk Agent - Doubletree Phoenix Midtown

Remington Hotels • Phoenix, AZ

1d • Onsite

About The Position

The Front Desk Agent greets and communicates cordially with guests and checks them in and out promptly and professionally. The role assists with pre-registration and reservation blocking, processes and posts charges accurately, handles guest payments, and maintains working knowledge of front-office and reservation systems and procedures. The agent reviews special requests, blocks rooms accordingly, understands hotel rates and discounts, and handles same-day reservations, cancellations, and relocations when necessary.

This is an in-office role in a standard office environment. It involves prolonged sitting and computer work, occasional standing and walking, frequent keyboarding and other fine motor activities, and occasional bending, reaching, or carrying items. The position requires effective verbal and written communication and the ability to use a phone or headset and read computer and printed materials. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Requirements

• High work ethic and self-initiative.
• Ability to work varying schedules, which may include nights, weekends, and holidays.
• Ability to work as part of a team focused on providing great guest experiences.
• Ability to work in a standard office environment, including prolonged periods of sitting at a desk and working on a computer for 6–8 hours a day.
• Frequent fine motor skills and use of hands and fingers for keyboarding, typing, using a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Ability to occasionally stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed.
• Visual ability to read computer screens and printed materials, maintain close visual focus for extended periods, and differentiate colors for certain roles.
• Ability to hear and participate in conversations and meetings and use a phone and/or headset.

Responsibilities

• Greet and communicate cordially with guests and promptly and professionally check them in and out.
• Assist with pre-registration and block reservations when necessary.
• Know how and where to post all charges, and post them promptly, accurately, and efficiently.
• Maintain working knowledge of the front-office computer or manual system, including daily and infrequently performed transactions.
• Handle cash, checks, and credit card information for hotel charges accurately, and make change correctly.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates and discounts and how to handle each.
• Follow reservation procedures, including taking same-day reservations; take reservations in approximately two minutes.
• Follow cancellation procedures and relocation procedures when necessary.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed