Front Desk Agent
About The Position
Join our downtown Sioux Falls hotel team as a Front Desk Agent and be the person who sets the tone for every guest's stay. This is a great fit for someone who enjoys people, thrives in a fast-paced environment, and wants a role where no two shifts are exactly the same. You'll have the freedom to solve problems, create memorable moments, and make guests feel genuinely cared for. No hotel experience? That's okay. We'll teach you the hotel side—we're looking for someone with the right attitude, reliability and passion for helping people. Hospitality can open a lot of doors. Hegg team members have opportunities to grow into hotel operations, sales, leadership and other roles across our portfolio. We Always Find a Way. We Be Better Every Day. And We Are Better Together. That means you'll be part of a team that jumps in to help one another, looks for solutions instead of excuses, and is always working to improve the guest experience.
Requirements
- Friendly, confident communicator who genuinely enjoys helping people
- Dependable and comfortable working independently
- Able to stay calm and solution-oriented when problems arise
- Comfortable with learning hotel technology and reservation systems
- Detail-oriented and able to manage multiple priorities
- Previous customer service experience is helpful, but hotel experience is not required
- Available for afternoon/evening and weekend shifts
- Able to stand for extended periods and lift up to 50 lbs. as needed
Responsibilities
- Set the tone for every guest's stay.
- Solve problems.
- Create memorable moments.
- Make guests feel genuinely cared for.
- Jump in to help one another.
- Look for solutions instead of excuses.
- Always working to improve the guest experience.
Benefits
- Hilton Team Member Travel Discounts – enjoy deeply discounted hotel stays around the world
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid Time Off
- $500 Lifestyle Spending Account
- Perfect Attendance Bonus Plan
- Referral Bonus Plan
- Employer-matched 401-k
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
