Front Desk Agent

Stein Collection•Park City, UT

About The Position

Responsible for assisting guests with check in and out process in the hotel as well as many other guest facing tasks. This position assists the front office in any daily duties that need to be completed.

Requirements

Must be able to stand and walk for extended periods of time.

Responsibilities

Welcome guests sincerely to the Stein Eriksen Lodge
Effectively and seriously deal with guest complaints
Have full knowledge of computer system to effectively check-in and check-out guests on a timely basis. Ensure all guests are informed of the Hotel amenities at check-in and that all credit card paying guests are set-up with express check-out
Have thorough knowledge of Stein Eriksen Lodge facilities, amenities, departments, and managers
Perform a variety of clerical and office duties, which may be assumed by one FDA or divided among several FDAs according to the work load. This includes counting and verifying cash drawer and deposit, posting and balancing charges, verifying credit, completing bucket check, setting up arrivals, properly processing VIPs, and blocking special requests. All reports, forms, and checklists must be completed in a accurate and timely manner
Serves as information agent for Hotel guests and handles their needs or directs information to satisfy their needs. Responds to all guest requests. Be fully aware of daily functions in the Hotel

Benefits

Great benefits including choice of health insurance plans, dental, vision, short- and long-term disability and life insurance, matching 401K, and more
Competitive wages and bonus plans to recognize your dedication and service with us
Paid training time and programs
Chef prepared meals daily in our cafeteria, at no cost to you
On site heated garage for employee parking -a great perk in winter!
Unmatched ski/snowboard benefits at Park City Mountain/Canyons Resort and Deer Valley Resort
Flexible schedules and time off policies to accommodate family, school, and other activities
Weekly raffles for tickets to events such as the Utah Jazz, Utah Mammoth, Real SL, and Salt Lake Bees
Monthly team member appreciation events and recognition programs
Hotel room, spa, dining, shopping, ski/snowboard rental discounts available