Front Desk Agent
City Express by Marriott Pooler Savannah Airport, GA•Pooler, GA
•Onsite
About The Position
Our hotel teams’ fundamental strategy is to provide memorable experiences for our guests, which our team implements on a daily basis through exceptional customer service. Each associate takes a lot of pride in our hotels. We believe that makes a huge difference in our operations.
Requirements
- Open to work am & pm shifts
Responsibilities
- Attending to the needs of guests, especially during check-in and check-out.
- Providing information to guests about hotel policies, services and amenities.
- Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.).
- Selling rooms to “walk-in” customers.
- Entering/changing reservation information on the computer system.
- Posting charges to guest accounts.
- Processing payments from guests.
- Making necessary corrections to guest accounts.
- Informing housekeeping department about room status/availability.
- Listening for and responding to guest complaints.
- Operating hotel Lightspeed.
- Cleaning the front desk / registration area and public areas.
- Maintaining daily logs.
- Balancing shift work and cash drawers.
- Maintaining proper inventories in sundry shop and business center.
- Any other duties assigned by Supervisor.
Benefits
- Paid time off and holidays
- Dental, & Vision Insurance
- Life Insurance
- Short & Long Term Disability
- Accidental Insurance
- Hospital Indemnity
- Critical Illness
- Flex Spending Account
- Incentives
- Employee Lunches
- Associate of the Quarter and Associate of the Year
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
