Overnight Front Desk Agent - Riviera Hotel

South Beach Group Hotels • Miami Beach, FL

11d • Onsite

About The Position

The Overnight Front Desk Agent is responsible for ensuring all guests are promptly checked-in and out of the hotel, and all guest requests and queries are handled politely and efficiently in accordance with hotel standards. This position requires a professional image and personality exuding confidence and leadership skills while encouraging safe and efficient resort operations. The agent will actively participate in daily briefings and meetings, conduct themselves in a discrete manner in all guest areas, and ensure the safety and confidentiality of all guest matters. They must understand and communicate promotions and enhancements effectively, use the computer system for most functions, and offer to handle special arrangements during guest stays.

Requirements

• Previous front office, hotel, or customer service experience preferred.
• Ability to work with computers; prefer previous ASI Front Desk Cloud Preferred.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to communicate, verbally, and in writing, effectively with guests and co-workers; respond to guest requests.
• The ability to understand the tasks performed by a telephone operator, a reservation agent, a concierge and a housekeeper.
• Ability to handle cash and credit transactions.
• Maintains professionalism at all times, demonstrating courtesy and respect to guests and coworkers.
• Ability to multi task and handle stress in busy periods.
• A minimum of (2) year experience in Front Desk/Hotel environment.
• A minimum of (1) year experience in customer service background.
• Must be able to work independently and exercise good judgment to resolve issues.
• Flexible schedule.
• Able to work weekends and holidays.
• Must be able to stand for long periods of time.
• Excellent communication skills, both written and oral.

Nice To Haves

• Bi-Lingual Preferred.

Responsibilities

• Check guests out of the hotel in accordance with procedures; make change, cash checks, and post charges to guest accounts, using standards of service.
• Welcome and register guests into Hotel, fulfilling requests, following special instructions and adhering to established security and credit policies and procedures, using standards of service.
• Help management applies the credit policy and guest billing policy.
• Actively participates in daily briefings and meetings.
• Ensures that the safety and confidentiality of all matters pertaining to guests are met in accordance with hotel standards.
• Know all hotel emergency procedures and conduct oneself in a discrete manner in all guest areas.
• Understand and communicate promotions and enhancements effectively with employees and guests.
• Using computer system for most functions, select and block rooms for arriving guests; preregister individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested.
• Offer to handle special arrangements during guest stay; coordinate future visits.
• Perform any other duties assign by his/her manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree