Hotel Front Desk Agent

Hampton Inn & Suites Port St. Lucie • Port Saint Lucie, FL

9d • Onsite

About The Position

Hampton Inn & Suites Port St. Lucie is looking for a Front Desk Agent who brings positive energy, professionalism, and a passion for great service. This role is ideal for someone who enjoys fast-paced days, teamwork, and making guests' stays feel special.

Requirements

• Friendly, reliable, and guest-focused attitude
• Strong communication and customer service skills
• Ability to handle guest concerns calmly and professionally
• Comfortable using reservation and inventory systems (or eager to learn!)
• High school diploma or equivalent
• Flexible availability (including weekends and holidays)

Nice To Haves

• Previous hotel front desk experience preferred, but not required
• (2+ years in customer service, sales, or similar roles welcomed)

Responsibilities

• Welcome guests with a smile and handle smooth, efficient check-ins & check-outs
• Manage reservations, cancellations, and special requests
• Answer phones, coordinate guest needs, and assist other departments
• Maximize room revenue through suggestive selling
• Handle cash, billing, and guest accounts accurately
• Maintain a clean, organized, and professional front desk area
• Follow hotel policies, safety procedures, and brand standards
• Jump in to help wherever needed to keep operations running smoothly

Benefits

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Supportive team environment
• Opportunity to grow within the Hilton family

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED