Front Desk Agent

BHC•Charleston, SC

7d•Hybrid

About The Position

The Front Desk Agent at The Charleston Place leads efforts in providing unparalleled guest accommodations and comfort during their stay. This desirable role provides a flexible work environment, as it is a dual role comprised of the Lobby Host (Front of House) & Operations Host (Back of House) shifts. These shifts (Operations vs Lobby) are determined based on business needs as well as your personal skillset. Both the Operations & Lobby Host shifts support the hotel’s operations, with Lobby Hosts primarily interacting face-to-face with guests and property visitors and Operations Hosts primarily interacting with guests and employees via telephone and other virtual means. As the internal experts on Rooms Operations, this team is fluent in property and system knowledge and provides intuitive services and seamless interactions for our guests.

Requirements

Comfortable engaging with people face-to-face and/or telephone interactions and working in a fast-paced environment.
Enjoy strategic and structured tasks.
Experience in front office or customer service, preferably in a luxury environment.
Proficient in using property management systems.
Excellent communication and interpersonal skills.
Professional appearance and polished demeanor.
Fluency in English; additional languages are an asset.
Ability to multitask, stay calm under pressure, and solve problems efficiently.

Nice To Haves

additional languages are an asset

Responsibilities

Maintains knowledge of hotel features/services, outlets, hours of operation, etc.
Practices emergency procedures in compliance with hotel/company standards; react and assist in hotel emergency situations as needed.
Acts as an ambassador of the hotel and the company at all times, in and outside of the workplace.
Observes standards for the department in image, appearance, and grooming; properly represent the company and the profession to outside organizations and the community.
Maintain confidentiality and security of all guests and general hotel information.
Monitors all guest and visitor activity coming through the hotel’s entrance.
Looks after daily hotel check-ins and check-outs.
Assists in-house guests with stay-related questions and requests.
Monitors internal radio communications.
Assists in other areas as needed.
Assists pre-arrival and in-house guests with stay-related questions and requests.
Monitors all recorded hotel guest needs.
Leads room blocking efforts.
Attends daily Operations Meetings.
Pre-registers guests.
Serves as an internal operator for Host Desk calls.